HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
Moving To New Premises
Billing and Payment
Use of Electricity
Move Out From Premises
Yes, I am the registered customer of the electricity account of the premises.
Please arrange termination of account under your name if you are going to move out from the premises.
Please notify us two working days in advance. You may arrange termination of account via one of the following channels:
It is not necessary to make appointment with us for taking the final meter reading unless the electricity meter is inside the premises. If there is a new occupant, the account will be automatically finalized on the effective transfer date of the application for transfer from the new customer. However, the registered customer is liable for all outstanding charges of the account as long as the account remains under his name.
No, I am not the registered customer of the electricity account of the premises. The registered customer is my landlord / the ex-landlord / the ex-occupant.
You may ask for a special meter reading on the date that you will vacate the premises with one working day's notice in advance. The special meter reading can be arranged via one of the following channels:
It is not necessary to make appointment with us for taking special meter reading unless the electricity meter is inside the premises.
You may refer to "Moving Guide" for the items to be prepared for moving home.