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HK Electric Launches New Mobile App for Customers with Smart Meters to Optimise Energy Use

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HK Electric Launches New Mobile App for Customers with Smart Meters to Optimise Energy Use

28 Dec 2021

HK Electric has launched a new mobile app with practical and thoughtful functions added to provide greater convenience to customers in handling electricity-related matters anytime and anywhere. Together with the new Smart Metering System, customers who have smart meters installed can understand better their consumption details through this app, allowing them to optimise their energy use more effectively.

The HK Electric App adopts a biometric login without using passwords to allow customers to experience a safe and hassle-free login. The app also supports services application, progress tracking and "Account-On-Line" service. After registering for "Account-On-Line", customers will be able to log in via the app to check their electricity bills, the latest balance and payment records for the past 12 months, as well as setting notification alerts for new bills. Each "Account-On-Line" account can manage up to 20 electricity accounts simultaneously.

The new app also comes with enhanced practicability by providing customers with consumption records of the past 25 months for comparison, as well as information on monthly maximum temperatures for reference. Customers can manage the use of electricity more effectively through a better understanding of the electricity consumption pattern.

To date, HK Electric has installed smart meters as planned for more than 120,000 customers on Hong Kong and Lamma islands. The setup of the Information and Communication Technology (ICT) Systems that connect smart meters has also been completed. Customers installed with new smart meters can use the HK Electric App or the HK Electric webpage to check their electricity consumption data at half-hour intervals anytime they like.

Managing Director of HK Electric, Mr. Wan Chi-tin, said that "following the installation and construction of the smart metering and related ICT systems, as well as the launch of the new mobile app, customers will be able to manage their energy use at the touch of a fingertip and help transform Hong Kong into a greener and smarter city."

The app provides various options for personalised settings, including an alert when the electricity consumption has reached a selected percentage of the consumption of the last billing cycle.

It also provides various functions to help users organise more effectively their records of electrical appliances at home. Users can store information on household electrical appliances, including the type, model, date of purchase, warranty information etc., and such information can be updated for future review. They can also set reminders for warranty expiration for the appliances.

In addition, electric vehicle drivers will be able to make use of the app to check the latest information on locations and real time occupancy status of HK Electric's free electric vehicle charging facilities on Hong Kong Island.

It is expected that the whole smart meter deployment scheme for all 580,000 customers will be completed by 2025.

Managing Director of HK Electric, Mr. Wan Chi-tin (centre), together with Operations Director, Mr. Francis Cheng (left), and Mr. Raymond Choi, General Manager (Customer Services) (right) introduce the new "HK Electric App".

Managing Director of HK Electric, Mr. Wan Chi-tin (centre), together with Operations Director, Mr. Francis Cheng (left), and Mr. Raymond Choi, General Manager (Customer Services) (right) introduce the new "HK Electric App".

Mr. Wan Chi-tin reviews his electricity bills and consumption record via HK Electric App.

Mr. Wan Chi-tin reviews his electricity bills and consumption record via HK Electric App.

HK Electric launches the new "HK Electric App" with practical and thoughtful functions added.

HK Electric launches the new "HK Electric App" with practical and thoughtful functions added.

Customers can use the app to review electricity bills, the latest balance and payment records for the past 12 months, as well as setting notification alert for new bills.

Customers can use the app to review electricity bills, the latest balance and payment records for the past 12 months, as well as setting notification alert for new bills.

The new app provides customers with consumption records of the past 25 months for comparison.

The new app provides customers with consumption records of the past 25 months for comparison.

The app helps users organise more effectively their records of electrical appliances at home through the function of storing information on household electrical appliances.

The app helps users organise more effectively their records of electrical appliances at home through the function of storing information on household electrical appliances.

HK Electric expects that the smart meter deployment scheme for all customers will be completed by 2025.

HK Electric expects that the smart meter deployment scheme for all customers will be completed by 2025.