Virtual Assistant - Elsie

To further enhance customer experience, HK Electric has launched Virtual Assistant, Elsie who is an alternative enquiry channel to handle general enquiries, making it more convenient for customers to obtain information.

How to chat with Elsie?

1. First, please click on "Virtual Assistant" button placed on the right side of the homepage of HK Electric Customer Services to open the window for conversation.

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2. Click "Confirm" after reading the Important Notes.

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3. Enter your questions by inputting text in the "Type your message" box at the bottom, or click on the relevant categories and questions from the "Select category" under "Related FAQs" on the left. Elsie will respond to your enquiry instantly.

(If you are using the mobile version of the page, please click "Frequently Asked Questions" at the bottom to open the "Select Category", and click on the relevant categories and questions.)

What kinds of enquiries can Elsie answer?

Points to note

1. Elsie cannot handle account matters, service appointments or change of appointments, but feel free to ask Elsie about the relevant procedures/ information.

Moreover, Elsie cannot answer particular enquiries on a certain account. Please do not mention any of your personal information during conversation.

2. Elsie will suggest some relevant questions when she is not certain about your enquiry, please choose the most relevant suggested question. Alternatively, you can try to rephrase your question.

3. If Elsie cannot answer your question, you can click on the relevant categories and questions from the "Select category" under the "Related FAQ" on the left. Elsie will respond to your enquiry instantly.

(If you are using the mobile version of the page, you can click "Frequently Asked Questions" at the bottom of the page to open the "Select Category", and click on the relevant categories and questions.)

Click on the "Virtual Assistant" button and chat with Elsie now!