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Move Out From Premises

Are you the registered customer of the electricity account of the premises?

Yes, I am the registered customer of the electricity account of the premises.

Please arrange termination of account under your name if you are going to move out from the premises.

Please notify us two working days in advance. You may arrange termination of account via one of the following channels:

It is not necessary to make appointment with us for taking the final meter reading unless the electricity meter is inside the premises. 
If there is a new occupant, the account will be automatically finalized on the effective transfer date of the application for transfer from the new customer. However, the registered customer is liable for all outstanding charges of the account as long as the account remains under his name.

No, I am not the registered customer of the electricity account of the premises. The registered customer is my landlord / the ex-landlord / the ex-occupant.

You may ask for a special meter reading on the date that you will vacate the premises with one working day's notice in advance. The special meter reading can be arranged via one of the following channels:

  • Complete the respective electronic form on our website.
  • Call our Customer Services Executives at 2887 3411 during office hours.

It is not necessary to make appointment with us for taking special meter reading unless the electricity meter is inside the premises.

You may refer to "Moving Guide" for the items to be prepared for moving home.