Billing and Payment
How long is the billing period?
We take meter reading and issue bills once every month which on average would be 30 days. However, the billing period may vary having taken public holidays into account.
How to pay electricity bills?
You can pay your electricity bills by Autopay (via bank account or designated credit cards), PPS, Automatic Teller Machine (ATM), Internet Payment, by mail and in person at Post Offices (except mobile Post Offices), counter of The Bank of East Asia, HSBC or Bank of China Hong Kong Cheque Deposit Machines and 7-Eleven, Circle K, VanGO Convenience Stores, U Select, or Watsons Stores (except the one at Hong Kong International Airport).
How can I pay electricity bill online?
You can arrange direct bill payment on Internet via PPS by Internet or Smartphone App "PPS on Mobile", "online@hsbc" , "Hang Seng e-Banking", JET payment and Internet banking services provided by other banks in Hong Kong.
What are the advantages of using Autopay?
It saves time, postage expenses and is hassle-free as the bills will be settled automatically. Therefore, Autopay is the most convenient, worry-free and environmentally friendly way of settling your monthly electricity bill.
What factors will contribute to the units consumed and the billing amount?
Electricity consumption of electrical appliances and billing amount will increase if there is change in weather conditions. In summer, air conditioner and refrigerator will consume more electricity and similarly with electric heaters in winter. Your bill may also increase if there is more frequent use of appliances, inefficient or faulty appliances, or appliances being left switched on unnecessarily, etc.
Why is my bill not significantly reduced in my vacation?
There might be a drop in electricity consumption while you go on vacation. However, the savings in your bill may be less obvious if your vacation period falls across two bills, in which case any savings may spread over two bills and become less distinctive.
Why is my bill different from my neighbours?
It often happens that customers may compare their electricity bills with their neighbours'. Sometimes, they are similar, but at other times, they are not. With differences in size of premises, number of family members and their ages, quantity and brands of electrical appliances, usage pattern, etc., considerable variances in electricity consumption are often noticed.