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HK Electric Investments

About Us

HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.

Vision, Missions and Core Values Corporate Policies Board of Directors Board Committees Management Team Corporate Governance

Corporate Information HK Electric at a Glance Code of Conduct Whistleblowing Awards And Recognition CK Hutchison Group
Investor Relations

Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.

Notices, Announcements & Circulars Financial Reports Financial Highlights

Investor Services eSubscription FAQs
Media Resources

HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.

Press Releases Videos and Publications HK Electric Online

Media Contacts eSubscription

Customer Services

Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.

Account-On-Line Service Supply Connection & Services e-Services Billing, Payment & Electricity Tariffs Energy Efficiency and Power Quality Concessionary Tariffs & Caring Services Customer Centre & Service Hotlines

Business & SME Corner Supply Rules, Standards & Policies Contractors Work Corner Customer Feedback & Engagement Internet Security Tips What's New FAQs
Smart Power Services

To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".

Smart Power Building Fund Smart Power Care Fund Smart Power Energy Audit Feed-in Tariff Scheme Renewable Energy Certificates Smart Power EV Charging Solution

Smart Power for Data Centre Smart Power for Construction Site Smart Home & Workplace Smart Power Education Fund Smart Power Gallery
Our Operations

HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.

Electricity Generation Lamma Wind Power Station Solar Power System Transmission & Distribution

Supply Reliability Scheme of Control HK Electric Open Data
Sustainability

HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.

Supporting UN SDGs Sustainability Governance Structure Sustainability Policy Stakeholder Engagement Protecting our Environment Caring for our Customers

Community Investment Quality Management Health & Safety Management Enhancing Supplier Partnership Driving Innovation Sustainability Reports
Our People

HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.

Our People and Values Job Opportunities Learning & Development

HK Electric Institute Employee Relations and Wellness

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e-Services

You can handle your electricity account conveniently and easily at home. Please select:

HK Electric App
"Account-On-Line" (AOL) & e-Billing Services
Online Form
Application Progress Tracking
e-Payment Services
Virtual Assistant, Elsie

HK Electric App

The HK Electric App introduces a series of functions, bringing customers to a convenient service experience. The App helps you manage your electricity accounts at your fingertips and let you have a good understanding on the electricity consumption pattern to achieve efficient use of electricity.

For details, please click here.

"Account-On-Line" (AOL) & e-Billing Services

Simply scan the "e-Bill Registration" QR code on the electricity bill and take a few steps to register e-bill via the AOL service.

Eligible accounts switching to use e-Bill and autopay / Faster-Payment-System (FPS) during the promotion period between 1 May and 31 December 2022 will be rewarded with a one-off $30 incentive for offsetting electricity charges or for donating to one of the designated green groups. For details, please click here.

"Account-On-Line" (AOL) service provides you round-the-clock interactive access to your electricity account and offer a variety of services, such as:

Check 12-month billing and payment records, and 25-month consumption record
View/Download last 12 electricity bills
Receive the electricity bills by email (up to 6 email addresses), SMS or fax
Manage up to 20 electricity accounts in one AOL account
Make payment with Faster Payment System (FPS) or AlipayHK
Manage the account – e-receipt subscription, changing bill language and forms of receiving bills, etc.
Access information on supply interruptions within the past 24 hours as well as planned shutdowns

Logon your existing AOL account and opt for receiving e-Bill

Customers can login HK Electric's "Account-On-Line (AOL)" service with the Government "iAM Smart". After initial set-up for "Login with iAM Smart", customers can simply use "iAM Smart" for future login of AOL account, without inputting the AOL username/account number and password. For details, please click here.

Online Form

Customers can fill in the online forms for account-related services, such as application or termination of electricity account, change of postal address and bill language, arrange special meter reading, etc.

For details, please click here.

Application Progress Tracking

You can make an enquiry for the current status of your applications on Electricity Supply, Account Transfer / Termination, Autopay, Special Meter Reading and Customer Requested Shutdown.

To track the application progress, please click here.

e-Payment Services

Autopay is the most convenient way of paying your electricity bills. Upon successful application for the following autopay services, your monthly bill will be paid automatically by debiting your bank account or credit card account on the eighth working day from the meter reading date.

Via Savings or Current Accounts (residential customers can authorise autopay by calling 2887 3411)
Via COMPASS VISA / DBS or Bank of China / Chiyu Bank / Nanyang Commercial Bank Credit Cards (For Residential Customers Only)
Via American Express Card (For registration, please call American Express Customer Service Hotline according to the telephone no. printed on the back of American Express Card)

Autopay service authorisation forms and details

We also provide different e-payment services to our customers:

Faster Payment System (FPS) QR Code
"AlipayHK" App
Electronic Bill Presentment and Payment Service (EBPP)
Upload an e-Cheque through our e-Cheque Drop Box (made payable to "The Hongkong Electric Co., Ltd.")
Internet Payment (PPS by Internet, "PPS on Mobile" App, JET Payment and internet banking services provided by banks in Hong Kong)

For details, please click here.

Virtual Assistant, Elsie

Our Virtual Assistant, Elsie, who will be there to answer general enquiries 24/7 on the HK Electric website.

For details, please click here.