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HK Electric App

HK Electric App Features

Video: HK Electric App

HK Electric App

The HK Electric App introduces a series of functions, bringing customers to a convenient service experience. The App helps you manage your electricity accounts at your fingertips and let you have a good understanding on the electricity consumption pattern to achieve efficient use of electricity.

Key features:

Please click here for FAQs.

Bill and Payment Records

Bill and Payment Records

  • View electricity bills, latest balance and payment records for the past 12 months
  • Make payment with Faster Payment System (FPS) or AlipayHK
  • Set notification alert for new bills
  • Each " Account-On-Line" account can manage up to 20 electricity accounts at the same time, enabling you to easily manage accounts

Electricity Consumption Record

Electricity Consumption Record

Better understanding of your consumption habits

  • Check electricity consumption records for the past 25 months and compare consumptions for each month in previous year and current year
  • Customers with smart meter account can track daily and half-hourly consumption data up to 12 hours ago

Electricity Consumption Record

Services Application and Progress Tracking

Services Application and Progress Tracking

  • Submit service applications for electricity supply/account transfer or termination of electricity account via the App and track application progress at your convenience

Consolidated Account Report

Consolidated Account Report

  • Customers can read one single report for consumption, billing and payment records of all electricity accounts under the AOL account up to last 12 months.

Electricity Consumption Alert (For smart meter account only)

Electricity Consumption Alert (For smart meter accounts only)

  • Set consumption alert - When the consumption reached the selected percentage of the consumption of the last billing cycle, you will receive notification alert

Electrical Appliances Record

Electrical Appliances Record

  • Newly added function of recording electrical appliances and warranty information
  • Set reminder for warranty expiry, achieve a paperless management of home electrical appliances

HK Electric EV Charging Stations

HK Electric EV Charging Stations

  • Providing locations and real time occupancy status of HK Electric's free electric vehicle charging facilities on Hong Kong Island, facilitating drivers to check the latest information via the App any time

Multiple Login Methods

Multiple Login Methods

  • Support different password-less sign in methods, including iAM Smart, Google, Facebook Account and Apple ID

Download now to enjoy a variety of e-services!

Scan to download HK Electric App

FAQs

1. How to download the HK Electric App?

You can search for "HK Electric / 港灯" at App Store (iOS/Apple device users) or Google Play (Android device users) or Huawei AppGallery (Huawei device users).

2. How can I login the App?

Please login the App with the username/electricity account number and password of your Account-On-Line (AOL) account. If you are the registered customer of the electricity account and have not yet registered for our AOL service, please simply register for an AOL account via the App.

Moreover, you can enable the biometric login at “Settings” after login, so that you can simply use FaceID/ fingerprint for future login, without inputting the AOL account information and password.  You can also update the Biometric Authentication in "Settings" of the App.

3. How to add more electricity accounts to an AOL account?

Each AOL account can manage up to 20 electricity accounts.

You can add new electricity accounts into your AOL account under “Add Account to AOL” at “Settings” and complete the registration procedures as instructed.

4. What can I do if I have forgot my password?

Please click “Forgot Password?” at the login page.  Input your account information and contact email address of AOL account to reset the password.

You can enable the biometric login in "Settings" after successful login so that you don't have to input any AOL account information and password for future login.

5. Why the function of "Projected Next Bill" is not available in the App?

The function is available for smart meter accounts only and also requires at least 7 days of data.  It will not be available if there are less than 7 days after the last scheduled billing date.

6. Are there any special features available for smart meter accounts?

The following features are available for smart meter accounts only:

  • Consumption Details – Half-hourly data up to 12 hours ago will generally be accessible, so are the daily and monthly data.  Such data will be kept and made available for up to 25 months.
  • Consumption alert – When the consumption reached the selected percentage of the consumption of the last billing cycle, you will receive a notification.
  • Projected Next Bill – Project consumption and amount up to next scheduled billing date. However, it requires at least 7 days of data.  The function will not be available if there are less than 7 days after the last scheduled billing date.

7. Can I check the half-hourly and daily consumption data if I have not yet installed the smart meter?

The half-hourly and daily consumption is only available for smart meter accounts. Yet, other customers can still track the billed consumption records for the past 25 months and compare consumptions for each month in previous year and current year.

8. How to view the information of another electricity account under the same AOL account?

If you have more than one electricity account under your AOL account, you can change to view another electricity account by clicking the account number picker at the top of "Home", "Service" and "Settings" sections.

9.How to change the language setting of the App?

You can change the App language in "Settings".  You can choose English, Traditional Chinese or Simplified Chinese.

10. How to change the display preference (bill balance or consumption) of the "Home" section?

You can change it under "Display Preference" in "Settings".

11. How to change the form of receiving electricity bills?

You can update the information by clicking "Forms of Receiving Bills" under "Update Electricity Account Information" in "Settings".

12. How to unlink my other login methods with HK Electric App?

If you have linked your AOL account with iAM Smart, Google account, Facebook account and/or Apple ID through HK Electric App before, you can unlink the relevant account(s) under "Manage Login Method" in "Settings".