Feedback and Complaint
At HK Electric, we are committed to giving you the highest quality service. Although we aim to do our best, there are occasions when we might not meet your expectations. If you are unhappy with our service and would like to give us feedback or lodge a complaint, you can simply give us a call at our Customer Services hotline (852) 2887 3411 or complete the Customer Suggestion & Feedback Form. You may also obtain this form at our Customer Centre in North Point.
We endeavor to address your feedback or complaint at the first point of contact. Where this cannot be achieved, our aim is to resolve the problem within seven working days. Otherwise, we will keep you informed of the progress of our work.
We Meet on Friday
Our Customer Centre organises a monthly "We Meet on Friday" conversation series in which we solicit opinions on specific service areas in a friendly and casual setting.
Customer Liaison Group
The Customer Liaison Group (CLG) is an established platform for the Company to engage with our customers, providing valuable inputs to further improve our service. Group members comprise not only customers across our supply territory, but also various stakeholders who will bring different views and suggestions at CLG meetings. To know more about the Customer Liaison Group and its activities, please click here.