A team of professional Customer Services Executives is always ready to respond to your enquiries and to handle your requests. You are welcome to reach us via various channels, e.g. by phone, in person or by electronic means.
Customers are encouraged to go digital with the electricity account matters by subscribing for our e-bill, e-payment and other e-services.
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Office Hours | Monday to Friday 9:00 AM to 6:00 PM Closed on Saturdays, Sundays and Public Holidays |
Telephone | 2887 3455* |
Facsimile | 2510 7721 |
Electricity-by-Phone Service | 2887 3838 (24-hour Automated Telephone Service) |
Address | Customer Centre 9/F, Electric Centre, 28 City Garden Road, North Point. (Near Fortress Hill MTR Station) |
Chinese (24-hour) | 2555 4999* |
English (24-hour) | 2555 4000* |