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HK Electric Investments

About Us

HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.

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Investor Relations

Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.

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Media Resources

HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.

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Customer Services

Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.

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Smart Power Services

To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".

Smart Power Building Fund Smart Power Care Fund Smart Power Energy Audit Feed-in Tariff Scheme Renewable Energy Certificates Smart Power EV Charging Solution

Smart Power for Data Centre Smart Power for Construction Site Smart Home & Workplace Smart Power Education Fund Smart Power Gallery
Our Operations

HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.

Electricity Generation Lamma Wind Power Station Solar Power System Transmission & Distribution

Supply Reliability Scheme of Control HK Electric Open Data
Sustainability

HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.

Supporting UN SDGs Sustainability Governance Structure Sustainability Policy Stakeholder Engagement Protecting our Environment Caring for our Customers

Community Investment Quality Management Health & Safety Management Enhancing Supplier Partnership Driving Innovation Sustainability Reports
Our People

HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.

Our People and Values Job Opportunities Learning & Development

HK Electric Institute Employee Relations and Wellness

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Customer Centre & Service Hotlines

Latest Arrangements for Customer Services

For supporting Vaccine Pass requirements and safeguarding the health of our staff and customers, commencing 6 April 2022, customers have to show their vaccination record with at least one dose of COVID-19 vaccine for entering our Customer Centre in addition to scanning the venue QR code by "LeaveHomeSafe" app. For enquiries, please call 2887 3411 during office hours.

A team of professional Customer Services Executives is always ready to respond to your enquiries and to handle your requests. You are welcome to reach us via various channels, e.g. by phone, in person or by electronic means.

Customers are encouraged to go digital with the electricity account matters by subscribing for our e-bill, e-payment and other e-services.

Customer Centre

Electricity Accounts Enquiries

Office Hours	Monday to Friday 9:00 AM to 6:00 PM Closed on Saturdays, Sundays and Public Holidays For Inspection & Technical Enquiries, please click here.
Apply Online / Download Forms	For account-related services, please fill in our online forms and submit the document online. You may also download the respective form for completion.
E-mail Address	cs@hkelectric.com
Telephone	2887 3411*
Facsimile	2510 7667
Virtual Assistant - Elsie	Please click "Virtual Assistant" button placed on the right side to chat with Elsie
Address	9/F, Electric Centre, 28 City Garden Road, North Point. (Near Fortress Hill MTR Station) Bill payment and cash deposit refund after closure of accounts are no longer processed at Customer Centre. Please click here for other payment methods. To arrange deposit refund upon account closure, please call our Customer Services Executives at 2887 3411 for arranging a crossed cheque made payable to the registered customer.
SMS Enquiry Service	6681 3411
Account-by-Phone Service	2887 3466 (24-hour Automated Telephone Service)
Change of Bill Language	2887 3321 (24-hour Automated Telephone Service)
Postal Address	G.P.O. Box 915, Hong Kong

Inspection & Technical Enquiries

Office Hours	Monday to Friday 9:00 AM to 6:00 PM Closed on Saturdays, Sundays and Public Holidays
Telephone	2887 3455*
Facsimile	2510 7721
Electricity-by-Phone Service	2887 3838 (24-hour Automated Telephone Service)
Address	Customer Centre 9/F, Electric Centre, 28 City Garden Road, North Point. (Near Fortress Hill MTR Station)

Emergency Reporting

Chinese (24-hour)	2555 4999*
English (24-hour)	2555 4000*

*To ensure data accuracy and service quality, the Company will record the telephone enquiry conversations.

For those calling and sending fax outside Hong Kong, please dial the area code "852".

Customer Centre & Service Hotlines

Customer Centre & Service Hotlines

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