HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
We provide various tailor-made services for customers with special needs, such as SMS enquiry service, sign language videos, Braille bills and electronic bill for visually impaired customers, forms and pamphlets for the ethnic minorities, registration of "life-support" equipment users and other special facilities such as teleloop for the hearing impaired in our Customer Centre.
For the convenience of hearing-impaired customers, the 'SMS Enquiry Service' has been introduced. In addition to making enquiries by e-mail, they can also contact us and make enquiries by using the 'SMS enquiry service' via a mobile phone. Simply send SMS to our hotline at 6681 3411, we will follow up the enquiries promptly. Our frontline staff at Customer Centre have also learnt basic sign language. The communication between hearing-impaired customers would be more efficient and sincere.
For visually-impaired customers, Braille bills in four common Braille languages (English, Cantonese, Mandarin and Putonghua) are provided. Electronic bill service for visually impaired customers is also available for customer choice. Customers can read the billing information by using screen reading software and/or a refreshable Braille display.
To enable local ethnic minorities to better understand our services, we publish key forms and pamphlets in Hindi, Bahasa Indonesia, Japanese, Korean, Nepali, Tagalog, Thai and Urdu.
Customer Services Pamphlet
Efficient Use of Electricity Pamphlet
For more details, please refer to 'Information for Ethnic Minorities'.
For our customers depending on life supporting equipment, we will specially register their accounts in our various information systems to alert our staff to handle their electricity supplies with extra care. We will also endeavour to inform these customers before planned supply interruptions.
Special Facilities for Disabled Customers
For disabled customers, special facilities for access and an Express Counter are tailored for them at the Customer Centre.
For the convenience of the hearing-impaired customers to communicate with our frontline staff, a teleloop system has been set up at the counter at our Customer Centre. The teleloop system enables hearing-impaired customers with a hearing-aid device to talk and listen to the Customer Services Executives without being disturbed by the noise from the surroundings.
Automated External Defibrillator (AED)
To further enhance the ability of caring customer with special needs and offer emergency support, an Automated External Defibrillator (AED) is installed at our Customer Centre. It would be operated by well-trained and certified staff to assist patient whose heart suddenly and unexpectedly stop beating.
We have collaborated with The Hong Kong Society for the Deaf for production of sign language videos. The videos provide a more effective channel for the hearing impaired customers to understand about safety tips, efficient use of electricity and handle supply interruptions.
Sign Language Video: Efficient Use of Electricity
Sign Language Video: Safety Tips on Using Electricity
Sign Language Video: Handle Supply Interruptions