HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
Technical Advisory Services
Enterprise Advisor Service
The "Enterprise Advisor" service is available at our Customer Centre, providing our SME customers and their electrical contractors with advice on application for new or additional supply, energy efficiency and safety, power quality issues and account matters, all under one roof. This one-stop service can help to speed up the provision of electricity supply to the SMEs for the start-up of their business.
Pre-Check on New Customer Installation
While the electrical installation works are still under process by the registered electrical contractor/registered electrical worker (REC/REW), the SME can simply request a pre-check on the new customer installation, if they have any concern or queries on the electrical installation. Our inspection staff would provide on-spot advice so that the REC/REW could solve any problems identified well in advance of the actual inspection.
List of Registered Electrical Contractors for SMEs' reference
We publish a list of REC for SMEs in viewing that they may have difficulty in sourcing a REC to carry out the electrical installation works for their new shops/offices.
Online 1.5 hour Time-band for Inspection Appointment to all Commercial/Industrial Customers
As the majority of the commercial/industrial customers are SME and to facilitate them to better manage their time during the business start-up period, we will extend the service of online 1.5 hour time-band for inspection appointment to all commercial/industrial customers. With this service, customers can book their desired time-band and confirmed immediately when making the inspection appointment.
Exclusive Email Contact for SMEs
A separate email contact firstname.lastname@example.org is set-up for SME customers as a direct contact point.
If you are thinking of setting up a business in Hong Kong Island, please click here to learn more about HK Electric supply network, reliability of electricity supply, power quality and application for electricity supply.