HK Electric Investments is the first fixed single investment trust listed in Hong Kong with a focus on the power industry. Our principal operating subsidiary, The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world.
Over our long history, we have consistently supported Hong Kong's economic journey by offering safe, reliable and affordable electricity while minimising the impact of our operations on the environment as we strive to deliver sustainable growth in long-term value to our investors.
HK Electric Investments believes that open and on-going communication with our stakeholders is central to our operation and development. We engage different stakeholders through a variety of channels and stakeholder suggestions and feedback are highly valued in our decision making process as we strive for continuous improvements.
Underpinned by its core value of "Pursuit of Excellence", HK Electric is committed to delivering excellent services and supply reliability to our customers. We have been providing a world-class supply reliability of over 99.999% since 1997 and all our service standards are achieved or even surpassed every year.
To satisfy the aspirations from the community, and in support of Government’s energy and environmental policy objectives, HK Electric has launched a suite of "Smart Power Services".
HK Electric is one of the longest-established power companies in the world. The Company has a world-class record of providing a highly reliable electricity supply to Hong Kong and Lamma islands at a reasonable and affordable price.
HK Electric Investments is committed to meeting the long-term energy needs and supporting the sustainable development of the community we serve. To do this, we focus not only on powering Hong Kong with a world-class electricity supply, but also on the way we deliver it and the impacts it has on the environment.
HK Electric aspires to be an employer of choice. We have policies and systems in place to attract talents and through continuous training and development, nurture them for a fulfilling career. We offer competitive remuneration, an ideal workplace and comprehensive wellness programmes for our employees while maintaining regular and open dialogues with them.
We offer a wide variety of payment options:Eligible accounts switching to use e-Bill and autopay / Faster-Payment-System (FPS) during the promotion period between 1 May and 31 December 2022 will be rewarded with a one-off $30 incentive for offsetting electricity charges or for donating to one of the designated green groups. For details, please click here.
Upon successful application for the following autopay services, your monthly bill will be paid automatically by debiting your bank account or credit card account on the eighth working day from the meter reading date.
Via Savings or Current Accounts
Via COMPASS VISA / DBS or Bank of China / Chiyu Bank / Nanyang Commercial Bank Credit Cards (For Residential Customers Only)
Via American Express Card
Login "Account-On-Line" to view the bill balance and settle the bill by "AlipayHK" directly.
You may also settle your electricity bill or set up auto-debit through "AlipayHK" App. For more details about "AlipayHK", please click here.
Faster Payment System (FPS) QR Code
Login "Account-On-Line" to view the bill balance and settle the bill by "FPS" directly.
Customers can also use the mobile apps of Faster Payment System (FPS) participating banks and stored value facilities (SVF) operators to scan the FPS QR code shown on the bill or via "Account-On-Line" to make payment. Please refer to Hong Kong Interbank Clearing Limited website for details.
Automatic Teller Machine (ATM)
You may pay your bill on the Internet via the following channels:
*Crossed cheque made payable to "The Hongkong Electric Co., Ltd." Please also mark your Electricity Account No. on the back of the cheque.
Cheque by Mail / e-Cheque
For enquiries, please call 2887 3411 during office hours.